Controller and contact
The controller for the Tilezza website is Zorka Keramika d.o.o. For questions about personal data or to exercise your rights, contact webmaster@tilezza.com.
Information processed
Contact and product enquiry forms collect the information you enter, such as your name, email address, message and, where requested, telephone number. Professional accounts use your name, username, email address and a protected password representation. The website also processes technical information such as IP addresses and request information for operation, security and prevention of abuse.
Purposes and legal bases
Enquiries are used to respond to your request and, where applicable, take steps at your request before entering into a contract. Account information enables registration, sign-in and access to professional downloads. Technical logs support the legitimate interest in maintaining a secure website. Optional external services and analytics require your consent.
Service providers and external content
Only authorised Zorka Keramika staff use enquiry and account data for business purposes. Hosting, website maintenance, message delivery and security providers may process the information necessary to provide those technical services. If you allow external content, YouTube and Google reCAPTCHA may receive information about your browser and visit. These services may process data outside Serbia, including in the United States; Google describes its processing and transfer arrangements in its privacy policy. You can refuse optional external services and contact us by email instead.
Retention
Ordinary enquiries are deleted 12 months after the correspondence is closed. If an enquiry becomes part of business documentation or a dispute, relevant information is retained for the applicable legal obligation or the establishment, exercise or defence of claims. Accounts are reviewed after 24 months of inactivity; the user is notified before any deletion. This is a review process, not automatic deletion at 24 months. Security logs and backup copies are retained only as necessary for security, recovery and applicable legal obligations; access is restricted.
Your choices and rights
Subject to applicable legal conditions, you may request access, correction, deletion, restriction or portability of your data and object to processing. You can withdraw consent without affecting the lawfulness of earlier processing. Requests can be sent to webmaster@tilezza.com. You may lodge a complaint with Serbia's Commissioner for Information of Public Importance and Personal Data Protection, or another competent supervisory authority where applicable.
Required fields and cookies
Fields marked as required are needed to process the relevant request or create an account. Without them, that function may not be available. Cookie settings let you review or change choices for optional services. Rejecting external content may prevent reCAPTCHA-protected forms from being submitted; you can contact us by email instead.
